FREQUENTLY ASKED QUESTIONS
What are Roam's hours of operation?
Monday through Friday, 8am to 6pm
Is 24/7, after hours access available?
Yes, after hours access is available at Alpharetta, Dunwoody, Galleria and Perimeter Center. This a la carte amenity is only available for Premier and Premier+ memberships for $100/mo. After hours access is included with Dedicated Offices and Private Desks.
Pricing to reserve after hours meeting space varies. To inquire, please see your local Community Manager or send us a message at firstname.lastname@example.org.
If I am not a member, can I work from your space for just a day?
Yes, guests may purchase a Day Pass for $20. Come join us for the day and experience our innovative and design-enhanced coworking spaces!
Can I sign up for a tour?
Yes, you can sign up for a tour at the bottom of our homepage or feel free to stop by when you’re in the neighborhood! Someone from our team will be happy to show you around.
How do I become a member?
The process is simple! Just stop by and fill out a short agreement or sign up online.
I’m a member. When do I use my Guest Passes?
Each membership levels comes with an allotted number of monthly Guest Passes. If you’re in a meeting room, there is no need to use a Guest Pass. However, if you have a guest join you in our coworking space, have them check in at the front desk on the iPad to redeem a Guest Pass. We will track your Guest Passes each month.
What is your membership cancellation policy?
Memberships are month-to-month with a 2-month minimum. Memberships must be cancelled by the 25th of the month for the following month’s membership.
I am not a member. How do I reserve a meeting room?
What are your rates for large meeting rooms accommodating 10 or more people? How do I reserve a large meeting room?
For availability, pricing, catering options and all other meeting inquiries, please contact:
Inside Sales Associate
What technology do you offer in a meeting room?
Every meeting room is equipped with a complimentary whiteboard, LED screen or projector, HD display and business class Wi-Fi. Our screens and projectors are HDMI and VGA compatible. Conference phones, speakerphones, webcams and AppleTV are also complimentary and available upon request.
I am not a member. When do I pay for my meeting room?
If you are not under an agreement (typically a small or medium meeting room), you may pay upon arrival. If you reserved a meeting space with an agreement (typically large meeting rooms), payment will be made ahead of time. This information will be stated in your agreement.
What is your meeting room cancellation policy?
For small and medium room bookings reserved by a non-member, Roam must receive written confirmation of the cancellation. If your booking is cancelled within 48 hours of the meeting start time, you will be subject to pay 50% of the total room cost. If cancelled within 24 hours of the start of the booking, you will be subject to pay 100% of the total room cost.
For large meeting rooms, cancellation terms are detailed on your agreement.
Can I bring in my own food in the coworking space?
Roam’s Coffee Bar serves Counter Culture Coffee and offers a variety of handcrafted beverages, local light bites and snacks. Heavier breakfast and lunch options are available by delivery. Outside food is allowed in our coworking space, but please be respectful of those working around you.
If you have booked a boardroom, training room or event space at Roam, you can review Roam’s outside food policy on our Meeting FAQs.
Do I have to be a member to have a mailbox?
Yes. As a member, mailboxes are available a la carte for $20/mo.
How can I advertise on your screens?
Advertising is reserved for Premier and Premier+ members. To see these memberships, click here.
Do you offer discounts for nonprofits?
Roam memberships are conducive to a nonprofit organization. At Roam, we have an extensive community of nonprofits, ministries and companies that service nonprofits. This is a great place to connect with similar organizations. Join us for a nonprofit event, and plug into the community!